Setup & Installation: Get help setting up Callfy on your Shopify store
Account Management: Questions about your account, billing, or subscription
Technical Support: Troubleshooting issues with AI calls, SMS, or integrations
Feature Questions: Learn how to use specific features like cart segmentation or discount codes
Best Practices: Get advice on optimizing your abandoned cart recovery strategy
Billing & Pricing: Questions about plans, pricing, or payment
Platform Integrations: Help with integrating Callfy with your e-commerce platform
General Inquiries: Any other questions about Callfy and our services
Response Times
We aim to respond to all inquiries within 24 hours during business days. For urgent matters, please mention "URGENT" in your email subject line.
Business Hours
Our support team is available Monday through Friday, 9:00 AM - 5:00 PM EST. While we may respond outside of these hours, guaranteed response times apply during business hours.
Before You Contact Us
You might find the answer to your question in our resources: