Last updated: December 10, 2024
At Callfy ("we," "us," or "our"), we are committed to protecting your privacy and the privacy of your customers. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our abandoned cart recovery service.
When you sign up for Callfy, we collect:
To provide our abandoned cart recovery service, we access:
We collect data related to our outreach efforts:
We use the collected information to:
We do not sell your data or your customers' data. Mobile information will not be shared with third parties for marketing/promotional purposes. We may share information with:
We use customer phone numbers only to provide the Callfy service on behalf of participating merchants (e.g., cart/checkout assistance, order-related messages, and offers when applicable) and only where the end user has provided consent through the merchant's opt-in flow. We do not sell customer phone numbers or share them with third parties for their own marketing purposes. We share limited data with service providers (such as telephony/SMS providers like Twilio) strictly to deliver messages and calls, detect fraud, comply with carrier requirements, and maintain delivery/opt-out records. Messages are only sent to opted-in users. End users can opt out of SMS at any time by replying STOP and can request assistance by replying HELP.
We implement industry-standard security measures to protect your data:
We retain your data for as long as your account is active or as needed to provide our services. You may request deletion of your data at any time. Customer data is retained according to your preferences and applicable regulations.
SMS logs, consent records, and call recordings are retained for up to 24 months unless required longer by law or until your account is closed (whichever is later). After account closure, we may retain certain records for an additional period as required by law or for legitimate business purposes such as fraud prevention.
Depending on your location, you may have rights including:
To exercise these rights, contact us at privacy@callfy.ai.
We require that your customers have consented to receive communications when their information is collected. Our AI agents identify themselves as calling on your behalf and respect customer preferences including opt-out requests.
SMS Consent: SMS messages are only sent to users who have affirmatively opted in through the merchant's checkout process. We do not send SMS to users who have not provided explicit consent. Customers can opt out at any time by replying STOP to any message, and opt-out requests are honored immediately.
Our website uses cookies and similar technologies to:
You can control cookies through your browser settings.
Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers in compliance with applicable laws.
Our service is not directed to individuals under 18. We do not knowingly collect personal information from children.
We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through our service. Continued use after changes constitutes acceptance.
For questions about this Privacy Policy or our data practices: