Expert tips, industry insights, and best practices for transforming your customer service with AI-powered phone support.
Despite the rise of chat and social media, 76% of customers still reach out by phone when they need help. Here's why phone support remains the gold standard for customer service and how AI can make it accessible for every Shopify store.
Read ArticleMost carts are abandoned and many shoppers still want to talk. A clear phone path cuts uncertainty on shipping and returns, reassures Gen‑Z callers, and—when multilingual—converts more browsers into buyers without adding headcount.
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Only 60% of customer issues are resolved on the first call today, yet 97% say customer service drives loyalty. Discover how AI can close this critical gap and turn every support interaction into a retention opportunity.
Read ArticleClassic HBR/MIT research shows response probability decays quickly after a lead submits a form. Here’s how AI phone support gives shoppers an instant call‑back or live answer—day or night.
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Research shows 60% of consumers expect brands to be reachable around the clock. Learn how Shopify stores are missing sales opportunities outside business hours and how AI can solve this problem.
Read ArticleCSR wages, turnover and replacement costs add up quickly. See the all‑in math—and how AI phone support changes the curve.
Read ArticleWhen it’s time‑sensitive, expensive, or ambiguous, shoppers reach for the phone. Here’s where voice outperforms chat and forms—and how to route those calls instantly.
Read ArticleDon’t hide your number. Research shows click‑to‑call is heavily used during the purchase phase—and shoppers bail when a number isn’t visible.
Read ArticleRecord mobile holiday sales mean late‑night shoppers with urgent questions. If you can’t answer fast, they bounce. Here’s how to be always‑on without hiring.
Read ArticleEffective communication under the ADA includes relay calling. Offer a real number and a clear contact path to build trust and conversions.
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